We are sorry to hear that your package was lost or stolen. We are not responsible for lost or stolen packages after the delivery has already been made and confirmed by the carrier to the address you provided when ordering. Before finalizing your order, be certain your shipping address is correct. Please contact the carrier directly, and if the carrier is unable to locate the missing package, please contact us at (636) 896-5749 or at support@crownbellenaturals.com with the case number provided from the carrier and we will further assist.