We are committed to our customer’s satisfaction and want you to be happy with your purchase! However due to the nature of our handcrafted products and the risk of customer contamination, we currently accept returns or offer refunds on a case by case basis. Please contact us at (636) 896-5749 or email us at email@example.com for any issues or questions you may have with our products and we will be happy to assist.
Cancel Order Policy
Please contact us at (636) 896-5749 or at firstname.lastname@example.org. Have your order number ready. If the order has already been shipped, we are unable to update or cancel the order.
Lost/Stolen Order Policy
We are sorry to hear that your package was lost or stolen. We are not responsible for lost or stolen packages after the delivery has already been made and confirmed by the carrier to the address you provided when ordering. Before finalizing your order, be certain your shipping address is correct. Please contact the carrier directly, and if the carrier is unable to locate the missing package, please contact us at (636) 896-5749 or at email@example.com with the case number provided from the carrier and we will further assist.
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